Customer Support & Feedback
Need help with a property inquiry or an existing booking? Contact our team for assistance, share feedback, or raise a concern about our service.
Choose how to contact us
Email us
WhatsApp
Call us
Visit our office
1st Floor, 156-A, Sector C, Bahria Town, Lahore, Pakistan
Tell us how we can help.
You can write in English or Urdu. A few details will help us understand your enquiry.
What to include
- Your name and preferred way to receive a reply.
- The project or property and a booking reference, if you have one.
- A short description, relevant dates, and what help you need.
- For a follow-up, include the earlier conversation.
Your information
Send us an email
Use the details listed here to start your message. Your email app will open so you can write and send it.
Write an emailLet’s work through it.
You can contact our team directly at any stage.
Tell us what happened
Contact your advisor or write to our team. Include the property reference, key dates, and the outcome you would like.
Keep the details together
Use the same email or WhatsApp conversation for follow-ups. Ask for clarification or a written update if something is unclear.
Request a review
If the response does not address your concern, reply and ask for a management review. Explain what remains unresolved.
Common questions
Can I contact you from outside Pakistan?
Yes. Use email or WhatsApp and include your time zone if you would like to arrange a call. Our office hours follow Pakistan Standard Time.
Can I share feedback without giving my name?
You can leave your name out of your message. Email and WhatsApp still show your email address or phone number, so these channels are not anonymous. We may need more details to look into a specific booking.
Can you help with a developer-related concern?
Contact us with the project name and a short description. We can help you identify the relevant contact. Decisions about construction, handover, and the developer’s terms remain with the developer.
When can I reach you?
You can send an email or WhatsApp message at any time. Calls and office visits are handled during the office hours shown above. Please arrange visits in advance.
Should I send documents with my first message?
Start with a short summary and your booking reference, if available. Avoid sending identity documents, bank details, or full agreements unless they are needed to handle your enquiry.
What if my concern is still unresolved?
Reply to the existing conversation and ask for a management review, explaining what still needs attention. If the matter is with a developer, include any response you have received from them.